FAQ's - Frequently Asked Questions
How do you assess my bike for damage
We use a combination of advanced techniques, including visual inspections, ultrasonic testing, digital microscopy, and internal borescope analysis, to identify hidden damages or defects in your bike.
For details on the technology and methods we use you can visit the Inspections page.
The How It Works page details the process to get your bike inspected.
Do you use an ultrasound machine to test my bike
Yes, we use ultrasonic pulse echo technology as one of our methods to detect internal defects in carbon fiber frames and components.
For details on the technology and methods we use you can visit the Inspections page.
Does ultrasound damage my bike
Not at all. Ultrasonic testing is completely non-destructive and will not harm your bike.
What happens if I have bike insurance
If you have bike insurance, our certified inspection report can be used to support your claim. Be sure to check with your insurer for specific requirements.
Why shouldn't I just check it myself
While visual checks are helpful, many damages or defects in carbon fiber frames are internal and invisible to the naked eye.
Our advanced tools and expertise ensure a thorough and accurate assessment that can’t be achieved with a simple DIY inspection.
For details on the technology and methods we use you can visit the Inspections page.
How do I get my bike to you
You can either drop off your bike at our lab during business hours or use our convenient transport service. Additional fees may apply for transport, disassembly, or cleaning if needed.
How do you take payment
Our preferred method of payment is PayNow.
We also accept payment via online transfer, credit/debit cards, or through secure payment gateways.
Details will be provided when you book your inspection.
How much does it cost
The cost of inspection depends on the type and extent of testing required. Reach out to us for a personalized quote based on your bike and inspection needs.
Please visit our Pricing page for more details..
How long does an inspection take
Our inspection process typically takes two business days from the time we receive your bike.
I fell off my bike, but I don’t see any damage. Should I get an inspection
Yes, even if you don’t see visible damage, internal defects could still exist. An inspection provides peace of mind and ensures your bike’s safety.
Is ultrasound inspection of carbon fiber frames reliable
Absolutely. Ultrasonic testing is a proven, accurate, and widely used method for detecting internal defects in carbon fiber and other materials.
Ultrasonic testing (UT) is a non-destructive testing (NDT) method that has been widely used since the mid-20th century to assess the integrity of materials.
Developed initially for industrial applications, it relies on high-frequency sound waves to detect internal defects, measure thickness, and evaluate material properties without causing damage.
UT is commonly employed in industries such as aerospace, construction, automotive, and sports equipment, including carbon fiber bicycles.
Its accuracy stems from its ability to identify even minute flaws like cracks, voids, or delaminations within a material’s structure.
With advancements in technology, ultrasonic testing remains one of the most reliable and precise methods for ensuring safety and performance across a variety of applications.
What will happen after I get my report
Your detailed report will outline any findings and include recommendations for maintenance or repairs if necessary. You’ll also receive a certificate of inspection for your records.
Will there be any recommendations
Yes, if we identify any issues, your report will include clear recommendations for maintenance or repairs to ensure your bike’s safety and performance.
Do you make any repairs
We do not perform repairs ourselves but can refer you to trusted specialists or consult with you on the best options for repair.
Do you provide a guarantee/warranty with the inspection
Our inspections are conducted with the utmost precision and expertise, but we do not provide guarantees or warranties beyond the findings documented in the report. We are here to ensure you have the most accurate information about your bike’s condition.
Do you inspect other carbon fiber products (e.g Golf clubs)
Yes. We can inspect other carbon fiber products that you have. Please contact us so we can discuss it with you.
Do you use tap testing
No. At Carbon Craft X we do not use tap testing. We choose to use other extremely reliable and proven methods. Below is an article outlining some of the challenges with tap testing.
In addition to the article below you can review the below websites and videos explaining some of the reasons why we do not use tap testing.
- Article: Tap testing: Why it's not a reliable choice for the cycling industry
- Video: MYTH BUSTING - CARBON TAP TESTING..NOOOO!!
Why Tap Testing for Carbon Fiber Bikes Isn’t Accurate or Reliable
Tap testing, or "coin tap" testing, is a rudimentary method often used to detect damage in carbon fiber components. By tapping the surface with a coin or small tool and listening for changes in sound, users attempt to identify inconsistencies that could indicate voids, cracks, or delaminations. While this method may seem convenient, it falls short of providing the accuracy and reliability needed for modern carbon fiber bicycles.
1. Surface-Level Detection Only
Tap testing is limited to detecting surface-level damage or large defects close to the surface. Carbon fiber frames are complex structures, and many issues, such as internal delaminations or voids, occur deep within the material where sound variations may not be audible.
2. Subjective and Inconsistent
The method relies heavily on the skill and experience of the tester. Even small variations in technique, such as how hard or where the surface is tapped, can lead to inconsistent results. This subjectivity makes it an unreliable option for assessing high-performance equipment like carbon fiber bikes.
3. Lack of Quantifiable Data
Tap testing provides no measurable data or documentation. Without precise metrics or a detailed report, cyclists have no tangible proof of their bike’s condition—something crucial for making informed decisions about safety or resale.
4. Advances in Non-Destructive Testing (NDT)
Modern NDT methods, such as ultrasonic testing and digital microscopy, have surpassed tap testing in both precision and reliability. These advanced techniques can detect internal defects that tap testing would miss, providing a comprehensive and accurate assessment of a bike’s structural integrity.
Conclusion
While tap testing may be a quick and low-cost option, it is not suitable for ensuring the safety and performance of carbon fiber bikes. The risks of undetected internal damage far outweigh the convenience. For peace of mind and confidence in your ride, opt for advanced inspection methods like those offered by Carbon Craft X, where precision and reliability come first.